Thank you for shopping with us for your Christmas Orders. As we make the majority of the collection to order, the cut-offs for pre-Christmas delivery vary.
Order in time for Christmas delivery; please find the key dates to remember below.
CHRISTMAS DELIVERIES
CHRISTMAS ORDER DEADLINES
DIAMOND LETTER STYLES
UK: Order By 11:59PM GMT on 2nd December 2024 for pre-Christmas delivery. These can be found here
Ireland: Order By 11:59PM GMT on 29th November 2024 for pre-Christmas delivery. These can be found here
Europe: Order By 11:59PM GMT on 25th November 2024 for pre-Christmas delivery. These can be found here
Rest of world: Order By 11:59PM GMT on 25th November 2024 for pre-Christmas delivery. These can be found here
ITEMS WITH A BEZEL DIAMOND HEART, HAMSA, MOON OR STAR
UK: Order by 9am on 15th November 2024 for pre-Christmas delivery
Ireland: Order by 9am on 15th November 2024 for pre-Christmas delivery
Europe:Order by 9am on 15th November 2024 for pre-Christmas delivery
Rest of world: Order by 9am on 15th November 2024 for pre-Christmas delivery
PLAIN GOLD, SILVER, BESPOKE HANDWRITTEN ITEMS AND THE FOREVER DIAMOND COLLECTION
UK: Order by 12pm on 15th December 2024 for pre-Christmas delivery of any plain gold, silver, bespoke and handwritten items.
Ireland: Order by 12pm on 11th December 2024 for pre-Christmas delivery of any plain gold, silver, bespoke and handwritten items.
Europe: Order by 12pm on 1st December 2024 for pre-Christmas delivery of any plain gold, silver, bespoke and handwritten items.
Rest of world: Order by 12pm on 1st December 2024 for pre-Christmas delivery of any plain gold, silver, bespoke and handwritten items.
BIRTHSTONE AND EVERGREEN EMERALD COLLECTION ITEMS
UK: Order by 12pm on 9th December 2024 for pre-Christmas delivery of any plain gold bespoke items.
Ireland: Order by 12pm on 7th December 2024 for pre-Christmas delivery of any plain gold bespoke items.
Europe: Order by 12pm on 5th December 2024 for pre-Christmas delivery of any plain gold bespoke items.
Rest of world: Order by 12pm on 3rd December 2024 for pre-Christmas delivery of any plain gold bespoke items.
EXPRESS IN STOCK STYLES
UK: Order By 12PM on 20th December 2024 for pre-Christmas delivery of any Express (In Stock) items. These can be found here
Ireland: Order By 12PM on 18th December 2024 for pre-Christmas delivery of any Express (In Stock) items. These can be found here
Europe: Order By 12PM on 9th December 2024 for pre-Christmas delivery of any Express (In Stock) items. These can be found here
Rest of world : Order By 12PM on 1st December 2024 for pre-Christmas delivery of any Express (In Stock) items. These can be found here
GENERAL DELIVERY INFORMATION
TRANSIT TIMES (ONCE PRODUCTION IS COMPLETE)
NB the production process usually takes between 2-8 weeks depending on the piece. The production time will be detailed on the individual product pages.
Prior to Christmas these prodcution times are reduced so please check the 'Christmas Order Deadlines' section above for details of pre-Christmas order deadlines. If you need your order for a specific date, please detail this in the notes at checkout or check in with our Customer Services team via info@aurumandgrey.com.
| SHIPPING TIME & DESTINATION | CARRIER | SHIPPING FEE |
| UK: 1-2 Working Days (once your order has been produced) | Royal Mail / DPD | FREE for orders over £160 or more |
| UK: 1-2 Working Days (once your order has been produced) | Royal Mail / DPD | £5 |
| EU: 2-3 Working Days (once your order has been produced) | DPD / DHL | Confirmed in basket |
| REST OF WORLD: 2-5 Working Days (once your order has been produced) | DPD / DHL | Confirmed in basket |
DUTIES AND TAXES FOR NON-UK ORDERS
Non-UK Delivery Destinations
For order delivery outside the UK, UK local VAT tax (20%) will be deducted at checkout and local taxes and duties may be charged upon delivery of the order. These local taxes and duties will be estimated for you at checkout. Please note that this is an estimate and there may be some slight variation in these charges.
EU
Our EU deliveries are now subject to additional duties and taxes which are payable by the customer. These will be calcuated at checkout for you and will be payable by the customer upon delivery.
US
US orders under the equivalent of $800 will not be subject to import taxes. As we trade in GBP, due to changes in exchange rates, it is wise to allow a buffer under the $800 mark if you would like to avoid any import duties in the US.
Any applicable Duties and Taxes on deliveries must be settled by the recipient.
WHY SHOP WITH AURUM + GREY?
Hi there,
It’s Talya here. I’m the founder of AURUM + GREY so I thought I should answer this one personally. We are a small London-based business that is passionate about doing a great job for you. Our pieces are more than ‘things’; so often they are golden milestone and we are forever honoured when you choose to mark your special moments with our pieces.
The vast majority of our collection is made in our London Atelier with sustainability at our core. Our team of skilled jewellers are an amazing super talented bunch who craft your pieces to order which is something we are immensely proud of. We’re somewhat obsessed with our customers and as such our aftercare is at the core of what we do; we LOVE making your piece grow with you and making additions to your pieces is a huge part of our business.
We’re so very grateful for your orders, every single one.
Much Love,
Talya