The majority of our products are lovingly made bespoke to order in our London atelier. We do not carry stock of personalised pieces. Please allow 4 weeks for production unless otherwise stated on product descriptions. 

As a general guideline, diamond products require 4–8 weeks for production. If you need your order by a specific date, please email info@aurumandgrey.com to check if we can accommodate your deadline. Please note, an additional surcharge may apply for expedited orders.

Christmas Deliveries: Our production times are shortened for the Christmas season to ensure your gifts arrive in time for Christmas. Please check the 'Christmas Order Deadlines' for specific dates. If you need your order by a certain date, please add it in the checkout notes or contact our Customer Service team at: info@aurumandgrey.com to see what we can do for you.

London Click and Collect: available at checkout. 

Same Day London Delivery: is available at checkout. Please note that only styles labeled as 'Same Day London Delivery' are eligible for same working day delivery. Orders must be placed before 1:30pm GMT to arrive the same working day. Orders placed on the weekend will be delivered on the following Monday.

Express In Stock Styles:
We do offer a collection of In stock items which can be dispatched the same day if ordered before 9AM GMT. You can find the collection for these specific items here.


GENERAL

Please place the the order and send on the order number with an express shipping request to info@aurumandgrey.com.

Once your item is complete, we will dispatch and update you with your tracking information.

We ship worldwide and offer the following options:

SHIPPING TIME & DESTINATION CARRIER SHIPPING FEE

UK:  1-2 Working Days

(once your order has been produced)

ROYAL MAIL

FREE for orders over of £160 or more

UK:  1-2 Working Days

(once your order has been produced)

ROYAL MAIL £5 for orders under £160

EU:  2-3 Working Days

(once your order has been produced)

DHL / DPD £8

USA:  1-3 Working Days

(once your order has been produced)

DHL / DPD £12

REST OF WORLD:

2-5 Working Days

(once your order has been produced)

DHL / DPD £15

For any enquiries, please get in touch: info@aurumandgrey.com 



DUTIES AND TAXES 

Any applicable Duties and Taxes on deliveries must be settled by the recipient. These estimates are calculated at checkout. Please check with your local customs and duties office for more information on these charges. 

EU DELIVERY

Our EU deliveries are now subject to additional duties and taxes which are calculated at checkout and payable by the customer. 

USA DELIVERY

US orders under the equivalent of $800 will not be subject to import taxes.  As we trade in GBP, due to changes in exchange rates, it is wise to allow a buffer under the $800 mark if you would like to avoid any import duties in the USA.

US shopping is £15 (roughly USD $18).