Introducing the Club Gold Repairs Service: a bespoke service that allows our existing customers to easily maintain their pieces. We take great pride in ensuring that caring for your jewellery is effortless, promoting longevity and aligning with our sustainable ethos.

Once payment for your addition is complete, kindly follow the steps below to dispatch your necklace securely to our studio:

1. Carefully package your chain, any letters, or broken pieces, and seal your parcel securely.
2. Include a note with the following details:

• Original Order Number (if known)
• New Order Number (if applicable)
• Clear details of the adjustment required
• Contact name for return
• Contact number for return

• Return address

   

3. Email us at info@aurumandgrey.com to receive the studio address. This includes studio drop-offs

If returning from outside the UK, please ensure your package has the following details when sending back:

• Marked as a 0 value product
• Recorded and Insured parcel
• Return for repair

Please allow 4 weeks for this service. 

If this is needed for sooner, please add your date request to your notes and we will try our best to meet your needs.