Easily convert your Aurum + Grey piece to our popular Connect Letter Necklace, Initial Cluster or Charmed Letter Necklace. You can enhance your piece with solid gold, diamonds, birthstones, charms, and letters. We take great pride in enabling your existing pieces to evolve with you, aligning with our sustainable ethos.

Diamond Letters

• Diamond Letters Clarity Range: VS - SI

Lab Diamonds

• Lab Diamond Clarity Range: VS - VVS
• Lab Diamond Colours Range: D - F
• Lab Diamond Height Range: 4.35mm - 5.6mm
• Lab Diamond Width Range:  4.35mm - 4.7mm

Once payment for your addition is complete, kindly follow the steps below to dispatch your necklace securely to our studio:

1. Carefully package your chain, any letters, or broken pieces, and seal your parcel securely.
2. Include a note with the following details:

• Original Order Number (if known)
• New Order Number (if applicable)
• Clear details of the adjustment required
• Contact name for return
• Contact number for return

• Return address

   

3. Email us at info@aurumandgrey.com to receive the studio address. This includes studio drop-offs

If returning from outside the UK, please ensure your package has the following details when sending back:

• Marked as a 0 value product
• Recorded and Insured parcel
• Return for repair

Please allow 4 weeks for alteration time. If your order includes diamond letters or pendants, please allow 6-8 weeks.

If this is needed for sooner, please add your date request to your notes and we will try our best to meet your needs.