Club Gold
How it works
Step 1
Join
Set up an account with us and get 75 points.
Step 2
Extra Points
Earn more points through every purchase, following our socials and referring a friend.
Step 3
Get Your Rewards
Spend your points to get money off your purchases and more.
Frequently Asked Questions
What is this?
This is our way of showing our appreciation. By joining A+G Member Rewards, you'll earn points for every purchase you make with us. We’ll spoil you on your birthday with a special treat and you’ll receive rewards when you refer us to your loved ones. It only takes a minute to become part of the Aurum + Grey family.
Who can join?
Anyone with an Aurum + Grey account is automatically enrolled. It only takes a minute to become part of the Aurum + Grey family.
How do I earn points?
You can earn points for all sorts of activities, including following us on our socials, referring friends, and making purchases.
How do I view my point balance?
You will be able to see your points balance on the header of the loyalty page, when you are logged in.
How do I redeem my points?
Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
Is there a limit to the number of points I can earn?
When it comes to earning points, there's no limit! You can earn as many points as you want by referring friends and making purchases. The more you engage with our rewards scheme, the more points you'll accumulate. So go ahead and start racking up those points!
What do the 'approved', 'pending' and 'cancelled' statuses mean?
- Approved: These points can be redeemed on rewards immediately
- Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals
- Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer cancels or returns their order?
If a friend you refer cancels or returns their order, the pending points associated with that referral will be cancelled as well.
Why did my account balance go down?
This is likely due to you, or someone you referred, cancelled or returned a purchase.
I completed an activity but didn't earn points!
It can sometimes take a few moments for us to process your activity and provide your points.
Can I use my points during checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
How do I leave the program?
We’ll be sorry to see you go. If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
If you experience any issues, please contact us at info@aurumandgrey.com